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Request to Cancel Order

If you placed your order on the Halloween Costume Shop web site, you can cancel it, provided the order has not yet entered the shipping process. However, there are some caveats. This is a "request to cancel" and the order can not be canceled if it has already entered the shipping process. First, check the order status and see if it has been shipped. The order status on the Halloween Costume Shop web site is usually about one day behind. Your order may have actually already shipped even if the order status does not show that it has shipped. Once the order has entered the shipping process/shipped it may not be canceled even though your request will be accepted at this time. Refusing an order that has already shipped will incur a 20% restocking fee and shipping charges are not refunded. Special orders and orders with a ship code of "S" may not be canceled. Otherwise, if the order has not shipped, there is no charge to cancel it.





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